This Privacy Policy explains how TransfaPoint Ltd collects, uses, stores, and protects your personal information when you use our website, mobile application, and financial services. It also explains your rights and how the law protects you.
This section provides a general overview of how we handle your personal information. It is not a complete description and should be read together with the full Privacy Policy below.
We may collect personal information such as your name, email address, phone number, address, date of birth, government issued identification details, transaction history, payment information processed via secure tokenised providers, IP address, device information, cookies, and usage data.
We use your information to provide and improve our services, process transactions, comply with regulatory obligations including KYC and AML, prevent fraud, communicate with you, analyse platform usage, and enforce our legal rights.
We process your data based on contractual necessity, legal obligations, legitimate business interests, or your consent where applicable.
We may share your information with payment processors, identity verification providers, fraud prevention partners, hosting providers, regulators, or law enforcement when required by law. We never sell your personal data.
We use cookies and similar technologies to operate our platform, analyse usage, and improve user experience. More information is available in our Cookies Policy.
We may use automated systems for fraud detection and risk assessment. You have the right to request human review for decisions that significantly affect you.
We retain personal data only as long as necessary. Transaction records may be kept for up to seven years to meet regulatory requirements. Account data is retained for the duration of your account and a reasonable period thereafter.
We protect your data using encryption, secure data transmission, access controls, regular audits, and PCI DSS compliant payment processing. However, no system is completely secure and internet transmission carries some risk.
Some service providers operate outside the European Economic Area. Where applicable, we use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
You have the right to access, correct, delete, restrict, or object to the use of your data, request portability, withdraw consent, and lodge a complaint with a supervisory authority.
TransfaPoint services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or by email.
If you have questions about this Privacy Policy or how we handle your data, contact us at privacy@transfapoint.com or via the address listed on our website.
{% trans 'Browse our comprehensive FAQ section for clear, concise answers to your most common banking queries.' %}
TransfaPoint is a global money transfer and digital banking platform that helps you send, receive, and manage money quickly and securely from anywhere. You can transfer funds, pay bills, access your wallet, and track all transactions in one simple app.
Yes. TransfaPoint supports international transfers and global accessibility. You can send money across borders in minutes.
Your security comes first. We use strong encryption, multi factor verification, secure servers, and real time fraud monitoring to protect your account and every transaction.
No. You can create a TransfaPoint account with only your email or phone number. A bank account is optional depending on your preferred payment or withdrawal method.
You can send and receive money, manage your wallet, pay bills, check your balance, track transfers, buy airtime, and get customer support directly from your phone.
Yes. The app is built for simplicity. Anyone can navigate it easily. Every action takes only a few taps.
Yes. You can log in on different devices. For security purposes, new devices are always verified to keep your account protected.
Your account remains safe. You can log in from another device and secure your account. Our support team is also available at any time to help you recover access.
Transfers are processed instantly in most cases. The delivery time may depend on the recipients location and method of receiving funds.
Yes. TransfaPoint supports international payments, allowing you to send money to family, friends, or business partners across the world.
Yes. You can view real time updates, check your transaction history, and download receipts directly in your dashboard.
Delays are uncommon. If it happens, check your transaction status in the app or contact our support team. We resolve most issues quickly.
We charge low and transparent fees. Some transfers may be free while others have a small service charge depending on the amount and destination.
To access online and mobile banking, simply log in using your registered email or phone number along with your secure password. You can use our website via any browser or download our mobile app from the App Store or Google Play.
No. TransfaPoint does not charge hidden fees. Every cost is displayed clearly before you confirm a transaction.
For now we focus only on local transactions
+15K
